Refund Policy
My Color Season refund policy: unlocked reports aren't refundable unless the law says so; failed unlocks aren't counted; missing codes are sent.
- Effective from
- 2026-10-24
- Page last updated
- 2026-10-24
- Free results
- Season, 4 key colors and virtual drape; free, so there is nothing to refund
- Reports
- $4.99 for one, $9.99 for three; one-time payment, nothing to cancel
- A report already unlocked
- Not refundable, except where the law requires otherwise
- An unlock that fails because of a fault on our side
- Not counted: the report stays on your code
- Paid but no code arrived
- We send the code or refund you
- A report that can't be opened
- Email within 14 days and we fix it or refund that report
- Where the law gives you a refund
- Paid by our merchant of record, Waffo Pancake (waffo.ai), to the way you paid
- Questions
- hello@mycolorseason.app
Last updated: 2026-10-24
This refund policy covers the reports you buy on My Color Season: one full report for $4.99 or three for $9.99. Both are one-time purchases with no subscription, so there is nothing to cancel, and finding your season is free. Please read it before you buy: a report that has been unlocked isn't refundable, except where the law requires otherwise or in the cases below.
Refunds and unlocked reports
Your code is delivered as soon as your payment goes through, and a report is delivered when you unlock it for one of your analyses. From then on, the reports on your code aren't refundable, used or not, except where the law requires otherwise or in the cases below.
Unlocks that fail because of a fault on our side
If unlocking a report fails because of a fault on our side, it isn't counted and the report stays on your code. You don't need to ask. If you ever see a report used up without getting one, email us and we'll put it back.
If a report can't be opened
If your report link doesn't open, or the palette or guide is missing, email us within 14 days of unlocking it. We'll fix it or refund that report.
If you paid but didn't get your code
Your code is saved in the browser you paid in and emailed to you. If you can't find it, check your spam folder, then use "Lost it?" on the pricing page to have it sent again to the address you paid with. If it still hasn't arrived, email us with your receipt and we'll send it or refund you.
Check your free result before you buy
Before paying, you can analyze up to three photos a day on each device or take the quiz, and see your season, its key colors and a virtual drape, all free. You can also open the example report to see exactly what a full report contains. Disagreeing with a season after a report is unlocked isn't a fault, but the report always shows your next closest type, and you can retake with a better photo.
Refunds required by consumer law
Nothing in this policy takes away rights you have under consumer law where you live. In the EU, for example, the right to withdraw from an online purchase doesn't apply to digital content once you've agreed to lose that right and the content has been supplied. If the law gives you a right to a refund, email us with your order number and we'll arrange it.
Payments are processed by our merchant of record, Waffo Pancake (waffo.ai), which also handles refunds. A refund goes back to the way you paid. When a refund is made, the code from that order is cancelled.
How to contact us about a payment
Email hello@mycolorseason.app with:
- your order number, from your receipt;
- the email address you paid with;
- what went wrong.
Please allow a few working days for a reply, and write to us before disputing the charge with your bank, so we have a chance to put it right first.